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RETURNS, EXCHANGES AND CANCELLATIONS:
Costume Gallery is happy to accept returns or cancellations and will apply a credit to your account.
We ask that your requests for exchanges and returns be within 30 days of shipment. Our Customer
Service team will process requests made through either phone or email and send a confirmation email.

EMAIL
[email protected]
[email protected]
[email protected]
MAILING ADDRESS
Costume Gallery
905 Holliston Mills Road
Church Hill, TN, 37642 USA
PHONE + FAX
Fax | 609.832.1046
USA Toll Free | 800.222.8125
UK Toll Free | 0808.1890.884
USA & International | 609.386.6601
PHONE + FAX
Fax | 609.832.1046
USA Toll Free | 800.222.8125
UK Toll Free | 0808.1890.884
USA & International | 609.386.6601
Return + Exchange Policy
- A $10 restocking fee will be accrued for each returned item
- Returns are accepted for account credit
- Exchanges are accepted for size changes
- Exchanges will ship once the returned items have been received
- Returns and exchanges must be in original package, unworn, with all included original accessories
- Shipping charges are the responsibility of the client
- If returned or exchanged items drop the order total below the discount percentage, the order will be recalculated and additional charges may accrue
- Request a return authorization number (RA#); the RA# is valid for 15 days
- All returns and exchanges received without valid RA# will be denied
We are unable to accept returns or exchanges on:
- Clearance items
- Custom costumes
- Special order costumes/sizes
- Leotards, tights, jewelry, wigs, and accessories sold separately
- Altered costumes or product
- Any return or exchange requests placed after June 7th.
TO SHIP RETURNS: PLEASE CALL FOR YOUR RA NUMBER AND SHIPPING ADDRESS.

LIABILITY:
Costume Gallery Holdings, LLC, will not be liable for any damages whatsoever, including delayed shipping, lost or damaged packages in transit. A costume specialist will assist you to place a claim with the carrier. Prices are subject to change without notice. Costume Gallery Holdings, LLC, is not responsible for any errors or omissions made during the catalog printing process. Deposits placed with orders will be considered abandoned if not paid in full by March 31st and will revert to Costume Gallery Holdings, LLC. Deposits are non-refundable. We do not accept orders from parents or students.

Is this the first time you're using our site since August 2015? If so, then you'll need to update and confirm your email address and password on the registration page here.

As part of keeping your account secure, we've updated our site for the 2015-2016 season that requires you to reconfirm your account information.

Your username is now the email address that you used to sign up on the site with.

To request your password to be emailed to you, put your email address in the Forgot Password form here, and it will be emailed to you on the address you originally signed up with.

You can change your email address at any time by clicking the "My Account" link at the top of any page after you have logged in. On your account page click "Edit Information" under My Account Information.

Please make sure you already have a customer number and PIN with our company. Contact us about getting your studio/school/organization a customer number if you don't already have one.

If you do have a customer number and PIN, please visit the registration page. Then proceed by entering a valid email address and password for yourself. Please be sure to fill out the registration form in its entirety. Once completed, you will use that same email address/password combination you entered each time you wish to purchase from our site. This keeps your information secure and makes sure your costume orders are correctly associated to your account.

Also, please make sure that you are using the latest version of Internet Explorer, Mozilla Firefox, Apple Safari or Google Chrome when using our site, and that JavaScript is enabled. We also encourage you to disable your pop-up blocker for our site to ensure maximum compatibility.

If you continue to have problems registering, Contact us and we can help.

We do not sell to the general public. You must be affiliated with a dance studio or dance school or other program/organization to purchase from us. Contact our customer service representatives for more information.

You can make additional payments to any order that has a balance remaining on it in the My Account section of the website. From your list of recent orders, click the green “Make Payment” button next to the order, add your payment information and submit.

You can also make additional payments over the phone by calling our customer service team at 1-800-222-8125.

Ship dates vary by item. View each style for size availability and approximate ship date. To get you your costumes faster, you may receive your order in multiple shipments as costumes become available. Dance costumes purchased from our Available Now page are in stock and typically ship within 21 business days.

Some costumes may take longer to get to you that will be noted on the expected ship date of the item.

Please be sure to pay for your order in full as soon as possible to prevent any additional delays.