Frequently Asked Questions

Have questions? You've come to the right place! Our FAQ page is here to make your shopping experience as smooth and enjoyable as possible. Whether you're browsing for the perfect costume or ready to place an order, we've compiled answers to our most commonly asked questions to help guide you every step of the way.

From sizing and product details to shipping, returns, and payment options, we've got you covered. Can't find what you're looking for? Our customer service team is available Monday through Friday, 10:30am – 7:30pm (EST), and our AI chatbot is available 24/7 at the bottom of your screen — ready to help whenever you need us!

Login & Account Help

I've logged in but still can't see prices or place orders. What should I do?

To ensure that only verified dance studios, schools or organizations can see prices and place orders, your email address needs to be associated with a verified company account. Please contact our customer support team or chat with us below to verify your account information.

Can I log in with my email address and password?

No, as part of our site updates, we've also updated our login process. All you have to do is sign in with your email address and enter the 6-digit code that gets sent to you. If your email address is listed on the company account, you will be able to see prices and place orders.

Need help assigning an email address? Please send your account information to info@costumegallery.net or use our AI Assistant below.

Can I change my email address?

Yes, you can change your email address yourself but you must have access to the original email. First login with your original email. Then click on the account icon located at the top of the page to go to your profile. Click edit and enter your new email address. You will be sent a 6-digit code to the original email address, followed by another 6-digit code to the new email address to confirm. Once both addresses are verified, your account will be updated.

If you're having trouble updating your email address, you can always contact our customer support team.

Ordering & Sizing

Can I order in bulk for my studio or team?

Yes! Every product page has a bulk ordering option at the bottom of the page designed to make class ordering quick and easy.

How do I find the right size for my costume?

Our detailed Sizing Charts & Measuring Guides are designed to help you choose the perfect cotume size, whether your looking for a single dancer or your entire class.

Can I return or exchange a costume?

Yes, returns and exchanges are accepted within 30 days of shipment. Here's what you need to know:

To get started, call or email to request a Return Authorization Number (RA#) before shipping anything back. The RA# is valid for 15 days, and returns received without one will be denied.

Key conditions:

  • Items must be unworn, in original packaging, with all original accessories
  • Returns receive account credit (not a refund); exchanges are accepted for size changes
  • A restocking fee may be applied
  • You are responsible for return shipping costs

Not eligible for return or exchange:

Clearance items, custom or special-order costumes, leotards, tights, wigs, jewelry, separately sold accessories, altered items, or any requests made after June 1st.

Contact:

Can I pay a balance on my order?

You can make additional payments to any order that has a balance remaining on it in the Account section of the website. Click the account icon at thetop of the screen and navigate to My Orders. From your list of recent orders, click the blue “Pay Now” button next to the order, add your payment information and submit.

You can also make additional payments over the phone by calling our customer service team at 1-800-222-8125.